Whitney Austin appreciates your business and support, so she understands the importance of receiving your order sooner than later. For all purchases, processing times have been extended up to 14 business days prior to shipping at the request of our third party printing companies due to COVID. Once an item is shipped it takes usually an additional 7-10 days to receive it in the mail. You will receive tracking sent to your email address when your package is on its way to you :). Keep in mind for International shipping the shipping time may take longer depending where you are located.
We use third party shipping from 2 of the top printing companies in the world, Fine Art America & Pixels. These third party companies will be printing and shipping out your beautiful artwork. If you receive your product and are not satisfied we are happy to process you a full refund. Send us an email with your order number and also the tracking of your product when shipping it back to our third party company (the return address will be included in your package). Once the company notifies us of your returned item, we will process the refund immediately. Refunds typically take up to 5 days to reflect in your bank account.
All orders shipped will be covered with insurance for added security and piece of mind .
- Most shipping will be shipped by UPS, unless another shipping service is requested ( EX. Fed Ex).
- All items shipped are packaged with the top quality shipping supplies, such as bubble wrap, double layered cardboard, and ultra strong shipping tape to ensure the packages safe arrival.
- If in the unfortunate situation your package happens to get lost by postal service, or it arrives damaged, we will be happy to investigate and create a claim with the postal service.
Whitney Austin wants her customers to be happy and beyond satisfied of every purchase. If for some reason your item arrives damaged we would be happy to send you another item at no additional cost, once the insurance claim is complete. THE FOLLOWING ITEMS ARE FINAL SALE:
- Custom orders
- Signed Prints
- Original Paintings
In particular circumstances, a partial refund or full refund may be provided solely on the discretion of the artist.